Shoe Repair London, Handbag Repairs London - The Restory, London




1. General

By using the services of The Restory and requesting us to restore your items, you are indicating your acceptance to be bound by these Terms and Conditions (Terms). The Terms may be modified from time to time by updating this page. You should visit this page frequently to review the current Terms. It does not affect your statutory rights. These Terms are in accordance with English law and will be construed in accordance with the English courts. The Restory is a limited company with the registration number 09780970. The registered address is Churchill House, 120 Bunns Lane, Mill Hill, London, NW72AS. You may not assign or transfer your rights and/or obligations under these Terms or any Agreement into which these Terms are incorporated.  No person other than The Restory shall have any rights to enforce any of these Terms or any Agreement into which these Terms are incorporated.

2. Pricing and Payment

All prices of items that are to be restored are inclusive of VAT at the current rate and are subject to change without notice. The provisional price is a provisional estimated restoration price only, which shall be determined with reference to all relevant factors including, without limitation, the style and condition of the item and other relevant market factors such as materials required and fabrics. We reserve the right to review and adjust the provisional price upon completion of the item and in accordance with the complexity of the work.  All payments must be completed upon completion of an item. The Restory reserves the right to retain items until full payment of the item has been received. We accept all major credit cards, BACS and cheques.

3. Collection

It is your responsibility to ensure that the item is available for collection at the time and on the date agreed. If our courier is unable to collect an item because there is no one available at the agreed collection address, or you have provided an incorrect or incomplete collection address, we reserve the right to make a reasonable charge for any repeat collection trip. An agreement between you and The Restory for us to restore an item on your behalf comes into existence at the moment an item is received by us, such agreement being governed by these terms to the exclusion of all other terms, conditions and representations, whether written or oral. By sending an item to us you are confirming:  You are the rightful owner of the item in question and you have full authority to restore the item without anyone else’s permission (or that you have obtained any necessary permissions). Please check all items sent to The Restory for jewellery and other valuable belongings prior to the restoration process. If we find any valuables we will endeavour to make every effort to return them to you, but we cannot be held liable for the loss of any such articles that are submitted to us.  Please note that by requesting the withdrawal of an item from The Restory, the customer may be liable for any delivery fees that may have been assumed.

 4. Limitation to Liability

In the unlikely event that an item becomes damaged under the care of The Restory, the liability of the item shall not exceed 10 times the repair cost regardless of brand or condition unless previously agreed in writing between both parties.  If you are unhappy with any part of the completed restoration you have 24 hours to contact us. We will investigate any complaint promptly and pay fair compensation for damage or loss due to our negligence. The Restory exercises the utmost care in processing items received to avoid misplacement or loss. In the unlikely instance of an item being misplaced or lost, we ask that you advise us of any discrepancy within 24 hours of the return of your item (s) so that we may investigate the matter and make a determination. Our liability shall not exceed 10 times the repair cost regardless of brand or condition unless previously agreed in writing between both parties.  Once an item has been delivered to your doorman/concierge/authorised person please note that The Restory cannot assume any responsibility for any items that may be lost or damaged while in their care.  To the fullest extent permitted by law, we shall not be liable to you under these Terms for any loss of profits, loss of business opportunity, wasted expenditure, goodwill, reputation or revenue or for any indirect consequential or economic loss or damage whatsoever arising out of or in connection with these Terms or the performance of the Agreement or any breach of the Terms or Agreement by us.

5. Privacy

We recognise and respect the importance of protecting the privacy of visitors to our website. This privacy policy explains all of the information we collect about you through our website, how we use that information and the procedures that we have in place to safeguard your privacy. We fully comply with the provisions of the Data Protection Act 1998. We reserve the right to amend or modify this privacy policy at any time and in response to changes in applicable law. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of our website, so that you are aware of any amendments. Providing us with up to date information allows us to carry out our obligations arising from any contracts entered into between you and us, to monitor and improve the provision of the services through the website and to send you notices about our service or any changes to it.

6. Marketing of Items

We reserve the right to market items upon social media platforms as demonstrations of our capabilities to exisiting and potential clients, unless the item is easily identifiable or personalised to the individual, or we have been asked in writing not to; this is in compliance with our privacy policy.

7. Right to Decline

Please be aware that we reserve the right to decline services to any customer in instances of, but not limited to, circumstances of actual or implied physical or verbal abuse towards our company or our employees.

8. Suggestions

If you have any suggestions, then please do not hesitate to get in touch either by email or by telephone on 020 8935 5333.