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HOW IT WORKS

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DROP IN-STORE

Securely drop your items in-store with a member of the Harvey Nichols team. Your details and item(s) will be delivered to The Restory’s London atelier. There is a £5 fee to drop item(s) in-store.

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WHILE WITH US

Once your item is received at our atelier, we will do a comprehensive assessment taking into account what you may have told us and or what we can see ourselves.

You will receive a quote detailing our approach, cost and turnaround expectations. You will need to approve this for work to begin.

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WE RETURN

Once the work has been completed, we will return your items at a time and to a place convenient to you. Carriage is inclusive for returns to Harvey Nichols stores or anywhere else within the United Kingdom, there are additional costs for international returns.

POPULAR SERVICES, WOMEN

Reheel

Toe Piece Replacement

Colour Restoration


POPULAR SERVICES, MEN

Shoe Cleaning

Reheel

Full Remake

CASE STUDIES

Moth Hole Repair

From scarves to sweaters and dresses to coats, we turn to woollens to keep us warm as the seasons get cold. However, tears, pulls or moth holes can deem your favourite knits unwearable. Learn how our visible mending technique brings your clothes back to life.

Damaged Dancing Shoes

When you find a pair of shoes that are perfect for every occasion, giving them up is never an option. Livia Firth's silver Roger Vivier sandals accompanied her on her most special occasions. Learn how our artisans brought them back to life.

Hermès Birkin Restoration

A handbag as iconic and symbolic as the Birkin will no doubt see a lot of love and wear through its life. See how the team extended the life of this zesty orange Birkin by creating leather reinforcements to strengthen the front and back panels and a colour revival.

Restructuring A Sombrero Bag

With time and wear, leather naturally softens and begins to lose original rigidity. Restructuring your bag brings back its original shape.

The Evolution of Chanel

The joy of luxury is the value it holds to you. We worked with the owner of an heirloom Chanel to renew the bag while keeping the original charm.

Chanel Classic Flap Bag Repair: From Worn to Wonderful

When you love an item, it deserves to be worn - we're here to help when it starts to look a bit too worn. Learn more about Chanel bag repair.

Restoring A Dior Flower Meadow

This limited edition Lady Dior bag had lost some beads and sequins over time. Learn how our atelier restored this beautiful beaded flower meadow.

The Matelassé Way

Give Miu Miu's iconic designs the love they deserve. Improve the longevity of your bag with colour and leather restoration.

The Technicolour Dream Chanel

Leila Van Kash's Chanel bag was faded and patchy. She brought it to The Restory for a reimagine in the form of a technicolour tie-dye transformation!

Jimmy Choo Hole Restoration

Follow the repair process as our atelier restores a hole in a pair of Jimmy Choo snakeskin trainers.

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