Harrods

HOW IT WORKS WITH HARRODS

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DROP IN-STORE

Securely drop your items in-store at The Beauty Concierge on LG with a member of the Harrods team. Your details and item(s) will be delivered to The Restory’s London atelier.

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WHILE WITH US

We will do a comprehensive assessment of you item(s) taking into account what you may have told us and/or what services our experts recommend to bring your item(s) back to life.

You will receive a detailed quote for you to edit, approve, or decline. You will need to approve the quote and make a payment for work to commence.

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WE RETURN

Once the work has been completed, we will return your items at a time and to a place convenient to you. Delivery is complimentary for returns to Harrods. There are additional costs for international returns.

POPULAR SERVICES, WOMEN

Reheel

Toe Piece Replacement

Colour Restoration


POPULAR SERVICES, MEN

Shoe Cleaning

Reheel

Full Remake

CASE STUDIES

Damaged Dancing Shoes

When you find a pair of shoes that are perfect for every occasion, giving them up is never an option. Livia Firth's silver Roger Vivier sandals accompanied her on her most special occasions. Learn how our artisans brought them back to life.

Hermès Birkin Restoration

A handbag as iconic and symbolic as the Birkin will no doubt see a lot of love and wear through its life. See how the team extended the life of this zesty orange Birkin by creating leather reinforcements to strengthen the front and back panels and a colour revival.

Restructuring A Sombrero Bag

With time and wear, leather naturally softens and begins to lose original rigidity. Restructuring your bag brings back its original shape.

The Evolution of Chanel

The joy of luxury is the value it holds to you. We worked with the owner of an heirloom Chanel to renew the bag while keeping the original charm.

Chanel Classic Flap: From Worn to Wonderful

When you love an item, it deserves to be worn - we're here to help when it starts to look a bit too worn. Learn more about Chanel bag repair.

Restoring A Dior Flower Meadow

This limited edition Lady Dior bag had lost some beads and sequins over time. Learn how our atelier restored this beautiful beaded flower meadow.

The Matelassé Way

Give Miu Miu's iconic designs the love they deserve. Improve the longevity of your bag with colour and leather restoration.

The Technicolour Dream Chanel

Leila Van Kash's Chanel bag was faded and patchy. She brought it to The Restory for a reimagine in the form of a technicolour tie-dye transformation!

Jimmy Choo Hole Restoration

Follow the repair process as our atelier restores a hole in a pair of Jimmy Choo snakeskin trainers.

Caring for Snakeskin Prada Handbag

Through wear and tear snakeskin scales often start to lift and dry out. Follow the process of cleaning and conditioning this Prada bag.