How long will my item take?
The length of time depends on the work needed, standard shoe repairs take roughly take 5-7 business days. If your item requires colour or leather restoration or is being altered or refashioned, this may take 15-25 working days.
How much will it cost?
Once we receive your item we will send a quote by email which you may need to approve if any of the services exceed £30. You can ask questions, make comments and approve your quote online.
Pricing for standard work can be found on our Services Page. Work requiring colour or leather restoration, alteration or major stain removal will be charged on a time and materials basis.
Do I pay for the courier?
We charge a £10 collection fee in zones 1-3 but depending where you are based, certain restrictions may apply. The map on our booking page will detail these for you.
What if my item gets lost with couriers?
We have appropriate insurance in place and will confirm once we receive your items as well as the progress of the restoration.
What if you damage my items?
Multiple photos of your item are
On receipt of all items we photograph them in the condition they arrive in and communicate with you the work needed as well as any recommendations from our Atelier Team.
How does the refashioning of an item work?
If you feel inspired about changing up your items, whether a new colour, painted design, bespoke initialling, a new strap or a completely new design our the Atelier team are on hand to execute it. They will source the materials, provide drawings, inspiration and advice to make the idea a reality.
How do I PAY?
How do I PACKAGE ITEMS FOR THE COURIER?
WITHIN MY QUOTE THERE IS A QUANTITY COLUMN, WHAT DOES THIS REFER TO?
This is the amount of hours that have been spent on the restoration.